Troubleshooting

I can't use my internet?
If you have an active internet plan but unable to connect to internet, please go to setting and turn on and off Airplane/Flight Mode for 10 seconds. If ...
Wed, 7 Oct, 2020 at 12:29 PM
I can't make a call or sms?
If you have an active base plan with Voice or SMS quota, you should be able to make a call or send an SMS. If you have finished your Voice or SMS quota, you...
Wed, 7 Oct, 2020 at 12:32 PM
I'm unable to Top Up my account?
If you have an issue with Top Up, kindly make sure you have an active internet connection (connect to WiFi if your plan has expired). If the issue still...
Wed, 7 Oct, 2020 at 12:30 PM
I'm unable to Activate my account
Please ensure that the 20 Digit Number that you use for activation is same with the 20 Digit Number found at the back of your SIM card.   If the issue s...
Wed, 7 Oct, 2020 at 12:30 PM
How do I get a SIM replacement?
Click here to submit a ticket, or visit us on Facebook and drop us a message.
Wed, 7 Oct, 2020 at 10:24 AM